|Posted on November 30, 2012 at 4:50 PM|
If you have the time this weekend....
I wonder if I might impose upon you for a favor?
There's a message I've been trying to get out for some time now, years actually, and so far I've either had no luck reaching people or they're just plain too stupid to understand, so I'm requesting your help....
I'd like you to take a quick step outside. I know it's bloody cold. Suck it up and go outside! It's only for a moment.
Thanks, now look around at your neighbours' mailbox locations. Do you happen to notice if any of these neighbours have decorations, outdoor furniture, trees, shrubs, wires, lights, ornaments, signs, ice/snow buildup, anything, anything at all interfering with their stairs/porches/railings?
They do? Well, would you mind going over to these homes, ringing their doorbells/knock, and when someone answers, scream at them "KEEP YOUR GOD DAMN PORCH AND STAIRS CLEAR! MORON!"
I'm sick and tired of tripping on what folks consider "pretty" or "festive" or "I'll-get-to-it-ice-buildup". Look, people, any fucking idiot knows that if there's something in the way of your mailbox; if there's some kind of planter on the stairs; if that blowup Santa figure is taking up 2/3 or more of your front porch....IT'S IN THE FUCKING WAY! God I wish arson was legal!
Ok no I don't, but it's nice to dream....
Have you seen the latest commercial for Pedigree Bones? OMG it's adorable! This young beagle, not quite a puppy anymore but definitely young, is "going to town" on a large snack bone, and the voice over is simply saying "Om nom nom nom nom". It's just too cute! Have a look for yourselves!
Well my battle with shallow breathing has eased up, with no help whatsoever from the medical community.
On the 17th when I had my CT scan, Dr. Heele Ray gave me the results and inside of 2 minutes said 4 x that he was "just an ER doc". I had to point out to him that Dr. Boucier had wanted me sent for pulmonary function tests, he said he would refer me. All I had to do was wait for the clinic to contact me. Uh huh. This was on Saturday.
By the following Wednesday, I called the clinic myself, only to be told no one had my results, referral or anything else. I called the ER. By late Thursday, the shift manager had an answer for me: apparently the new extension number for the clinic was not used. My referral went somewhere over the rainbow. She assured me she was sending it forward and I would be contacted the next day. This was Thursday the 22. On Tuesday the 27, I called the clinic; they had NOTHING! I called the ER and actually got the woman who had originally "sent" my results and referral, supposedly to the clinic. With no less than 3 minutes of work she found out why nothing was working. Apparently, when the extensions were changed for various departments, THE NEW EXTENSION FOR THE CLINIC HAD NOT BEEN UPDATED IN THE PHONE! So the first time this wasn't noticed. Ok. But what about the second time? This charge nurse KNEW what the problem was, but apparently when she faxed my info, she felt there was no concern to actually lean over and look at the teeny tiny window to see what 4 digit number showed when she pressed the "ER" number.
Good God! Is it any fucking wonder no one wants to be treated here!
Ok, good as her word Julie got everything to the clinic - 12 pages. Clinic calls me back within 24 hours with appointment for January 23, 11am. ?????????????? JANUARY 23? FOR A FUNCTION TEST? (Function tests are designed to 1) identify problem areas where the lungs might be having trouble processing oxygen for your body and brain 2) possibly identify any other problems or at least lead you in right direction 3) if inconclusive, cardio function tests may follow. I had to call back to confirm I had received the message. I figured I'd wait 24 hours. Why not? They obviously weren't concerned.
The very next morning at 730 I get a call from the ER. It was "Allan" calling to tell me about my appointment with the clinic. When I tried to explain my situation, he said "I'm just calling with the appointment."-------You know folks, I almost wish my breathing had gotten much worse, and that my lifeless body was found in my living room. I've documented everything for my sister, and I know she definitely would go after these incompetent boobs! I'd be dead, but shit! She and her family would be set for life!------------
Ok so I call later that day to confirm my appointment since I'm pretty sure that "Allan" would in no way be able to dial the extension number for the clinic one floor up to let them know he has confirmed with me himself. (Let's say it all together now...D'UH!)
I talk to Gisele, telling her why I'm calling. "Oh no, it's not for function testing, it's for a consultation."
Here's the shortened version of how the rest of the call went - and I'm not happy at all........
I call today to confirm that appointment for pulmonary function testing on Jan 23 - and I find out it's not for testing, it's for a "consultation" with the therapist!
Oh you should have heard me..."No, no no no no! Dr Boucier wanted function testing done and if it proved inconclusive, cardio function testing was next!"
The clinician tells me to calm down, she has to find my file, will call me back.
She does call me back, and only minutes later. "You're right, Dr Boucier did want PF testing done."
- "Yes, I know that but no one seems to hear me when I say it."
- "That's done in another department on another floor altogether."
- "Any chance someone can run my file up that one flight of stairs?"
- "I'm going to fax it right up to them right now"
- "Shouldn't this have been done when I was in the ER and the CT scan came back negative and I said to Dr Heele Ray that Dr. Boucier wanted PF tests done?"
- "I'm taking care of it now."
- "What is their extension number? I'm calling them right after I hang up and I'm going to make the appointment right now."
- "It's 5388. I'll fax your results immediately.The receptionist's name is Wendy."
- "Thank you. It'll make it easier for Wendy to know why I'm calling." (end call)
(call dept for PF) appointment was offered for Dec 5 , but can't do it, gone pretty much mid Wednesdays til Friday mornings. then it's my physio at 1p. Ok schedule appointment for Friday Dec 14 at 930 am. Great! Work Wed. eve, deliver overnight, sleep 7am til 1 Thurs, work 5-10, deliver overnight Friday, stay awake for PF testing and physio, then work at 5.
Ok still with me? Oh you're so gonna love this part!
When my appointment for the "consultation" was booked for January 23, 11am, I was asked if I wanted to be put on the cancelled appointment list; you know, where if someone cancels, you're called and asked if you could make it? I specifically told that charge nurse from the ER "No. There's no sense in my having a consultation before we even know what the problem is! How can someone give me advice and suggestions when no one knows why it's happening?" This nurse agreed with me and that was that. Or so I thought.
On Friday the 7th, I had a message on my phone telling me there had been a cancellation in the respiratory clinic for Monday morning at 10 am and that if I wanted it, I was to call the clinic and confirm, otherwise they would assume that I did not want it and that my January 23 appointment would stand.
When I heard this, I saw red. HOLY FUCKING CRYING OUT LOUD! WHAT DID IT TAKE TO GET THIS BULLSHIT STRAIGHTENED OUT? I knew if I called to tell them what to do with their appointment...well, let's just say I decided to not call them back and keep the January 23 appt.
It was Monday afternoon, around 3 pm when I woke up and saw I had a new message on my phone. I actually thought it was work. It wasn't. It was a message from the Respiratory Clinic at the CCH wondering why I didn't show for my appointment at 10 that morning, and that as I had accepted this alternate appointment, I had lost my January 23 appointment.
THAT'S IT! Here's a bit of what came out of my mouth: THOSE STUPID MOTHERFUCKING COCKSUCKERS! CAN'T THEY GET ANYTHING RIGHT? FOR CHRIST'S SAKE I WISH MY BREATHING WOULD GET WORSE JUST SO I COULD SUE THEIR FUCKING ASSES OFF! WE'RE PAYING FOR THIS KIND OF CRAP? WHO IN HELL IS RUNNING THIS SHOW?
I called them back. And I got their voicemail. I'll bet they're damn glad I got their voicemail. I told them what I just posted here, (except for the profanity of course), and I finished with something like this, "...And I would appreciate it if someone from your department called my home number and confirmed that my January 23 appointment is going to be the appointment I have, at 11 am, as I did not ask to be place on your cancellation list."
Our medical services are pretty damned terrific when it comes to emergencies, but if you need testing, procedures, whatever, for the love of God, STAY ON TOP OF THINGS! If you're the type of person who is a big fucking wuss, then I strongly suggest you get someone who has backbone to be with you ANYTIME you enter ANY FORM of medical establishment!
I'm typing this part on Thursday, December 6. I've been so goddamn mad I didn't even want to finish this post. It just pisses me off more and it also scares the crap out of me. This is one of my greatest fears folks, being one of those people that "fall between the cracks" of our medical system. Or being misdiagnosed because of someone's incompetence, or even worse, their laziness.
"But Barb, that doesn't happen!" Oh yeah? Don't forget, the first two times my referral to the respiratory clinic was faxed from the ER, it was "lost" because the person, who over a month ago, was responsible for updating the auto dial phone book in the ER phone never did their job! And that was just a fax of test results and a referral! (The wrong goddamn referral as it turns out but I'm really not surprised anymore.)
And of course, I'm still waiting for that call back ............. ironic isn't it? We have to kowtow to these dipsticks and we're paying them.
WHEN YOU SAY YOU'RE GOING TO DO THE WORK THAT COMES WITH YOUR JOB, DO IT OR GET OUT AND LET SOMEONE WHO'S SERIOUS ABOUT THE WORK GETTING DONE, HAVE THE JOB!